Please note that once your order has been accepted & dispatched, we do not accept change of mind returns or exchanges. We do however acknowledge that in rare circumstances products can be faulty to which we can arrange a return and exchange. Please email: hello@bythebottle.co.nz if you would like to arrange to return or exchange a product. Please note, you will need to provide proof of purchase and at least 3/4 of the original bottle.